FAQs
Find quick answers to the most common questions about visiting, booking and celebrating at Rye-Assic Soft Play Park.
General Questions
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Yes, pre-booking is required to secure your session.
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Please arrive no earlier than 5 minutes before your session. Earlier entry cannot be guaranteed.
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No. Only food and drink purchased from our café may be consumed on-site (indoors or outdoors).
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Seating is available on a first-come, first-served basis. During busy periods or in poor weather, it cannot be guaranteed.
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No — trampolines are for children only, one child per trampoline bed.
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Yes, but spaces may be limited at peak times.
Soft Play Sessions
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Bookings cannot be changed or refunded if the incorrect session is selected.
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No, refunds or credits cannot be given if a session is missed.
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You may still join the session. However, if the next session is full, you may be required to leave at the scheduled end time.
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Children should ideally wear long sleeves and trousers to help prevent friction burns.
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Yes. If a child becomes ill on-site, the family may be asked to leave. A free entry voucher will be offered to return once the child is well.
Safety & Supervision
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No. Parents/guardians must supervise their children at all times.
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Please report any accident or concern to a member of staff immediately.
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Children should only use the play zones suitable for their age. For example, over 3s should not enter the toddler area.
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Yes, but only of your own children.
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Photos or promotional videos may be taken during events or sessions. If you do not want your child included, please inform a manager on arrival.
Party Bookings
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Yes. A 50% non-refundable deposit is required at the time of booking.
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The balance must be paid 10 days prior to the party.
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Postponements may be possible with 10 days’ notice, subject to availability and management discretion.
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All party packages are non-refundable.
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No. All food must be ordered from our café/party menu.
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No confetti-filled balloons
No sparklers
Standard candles are permitted
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No — alcohol is not permitted on the premises.
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You will have the Party Room/Area for 2 hours of your 2.5-hour session. This allows staff time for cleaning and changeover.
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No. Food is cleared once the eating time is finished; it is not left out for grazing.
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Yes, but only of your own children or with permission from other parents.
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Management reserves the right to refuse entry or ask guests to leave if exhibiting disruptive behaviour or bad language.
Memberships
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Memberships are available for children aged 1 year and over.
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Unlimited weekday access (Tuesday–Friday), with two free adults per session. Members also receive 10% off one birthday party per year.
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No. Memberships exclude weekends, special events, private hire, exclusive parties and venue closures.
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No — memberships are monthly rolling with no notice period.
